Your Rights When Reporting a Complaint
Individuals reporting a complaint to The Joint Commission may choose to remain anonymous or provide their name and contact information. Providing a name and contact information enables The Joint Commission to inform the individual about the actions taken in response to the complaint, and also allows The Joint Commission to contact them should additional information be needed.
It's The Joint Commission's policy to maintain the confidentiality of the identity of any individual filing a complaint and not disclose anyone’s identity to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.
In addition, our policy forbids accredited or certified organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.
How to Submit a Complaint
Summarize your complaint in no more than two pages. Be sure to include the name, street address, city and state of the accredited healthcare organization you're filing a grievance against.
You may submit your complaint to The Joint Commission online at:
- Online form
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
For more information, call The Joint Commission’s complaint hotline at 800-994-6610, Monday through Friday from 8:30 am to 5 pm Central Time.