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For Patients

Emergency Care: What to Expect

When you arrive at the FJ Borelli Family Emergency Center, you’ll be assessed by the triage nurse who will identify your condition and determine how quickly you should be seen. You may be asked to wait for a brief period before being escorted into the treatment area. At times, people who arrive after you may be seen first if they have more severe injuries or illnesses. Our goal is to provide high-quality, compassionate care as quickly as possible to every patient.

Frequently Asked Questions

Q: How do I determine if I need to come to The Emergency Center?

A: If you're experiencing pain, especially in your abdomen, chest, head, back and/or leg (with swelling), we recommend that you come to The Emergency Center to be evaluated.

Q: What is the best time to come to The Emergency Center?

A: The Emergency Center is open 24 hours a day, 7 days a week. The best time to come is when you need emergency care.

Q: Can I make an appointment to come to The Emergency center?

A: The Emergency Center doesn't accept appointments.

Q: When will I leave The Emergency Center?

A: Your Emergency Center physician will review test results, your response to treatment and other factors to determine when you may safely leave. If it’s determined that you need further treatment or observation, you may be admitted to the hospital.



Billing questions

If you have questions about your bill, email:

Hospital fees

Montefiore Nyack Hospital complies with all laws requiring hospitals to maintain a list of fees for every service and procedure they offer and make that list available on request. These standard charges don’t reflect or represent how much you’ll have to pay, nor do they reflect the actual payment a hospital will receive for those items and services. You can download lists of our charges: 

Outpatient and Supplies

Healthcare professional fees

Montefiore Nyack Hospital will bill you for the cost of services involved in your care, such as room and board, support staff, supplies and medications. You may also receive separate bills for services received at Montefiore Nyack Hospital from providers who have contributed to your care, such as anesthesiologists, pathologists, oncologists or other specialists.

Please note that some providers involved in your care may not participate in the same insurance plans as Montefiore Nyack Hospital. Be sure to verify with your insurance company which providers participate in your plan. 

You may also receive a separate bill from doctors who are affiliated with Montefiore Nyack Hospital but have private practices. To find physician groups with which Montefiore Nyack Hospital has contracted, click here.

Patient responsibility

Patients are responsible for all hospital fees on the date services are provided. These fees may include deductibles, co-payments and co-insurance. If the exact dollar amount of any service hasn’t been determined, you’ll be asked to pay an estimated amount and will be billed for the balance, if necessary. When you’re discharged, your insurance company will be invoiced for services provided.

Payment in full will be requested for any services that aren’t covered by your insurance. Montefiore Nyack Hospital accepts cash, checks and all major credit cards. We appreciate your cooperation with our payment policies.

Medicaid application assistance

We gladly assist patients and families with Medicaid applications. In-hospital patients will be visited by a financial counselor who will help start the application process. Follow-up appointments with financial counselors can also be scheduled after you're discharged.

Auto-related injuries

If you’re injured in an automobile accident, you’re required to notify your automobile insurance carrier as soon as possible. Your carrier will assign a claim number and an adjuster to handle your claim. New York State regulations require all claims be filed within 45 days of the date of service. It’s important that you provide all available information to the Admitting Department.

Work-related injuries

All work-related injuries must be reported to your employer. Your employer will provide you with a claim number and the name and address of their Worker’s Compensation Carrier. Please provide this information during registration.

Insurance information

Montefiore Nyack Hospital prides itself on providing the highest quality care to all patients regardless of their health insurance coverage. We participate in many major health plans, which are listed below. Please note that some providers that may be involved in your care may not participate in the same insurance plans as Montefiore Nyack Hospital. Be sure to verify with your insurance company which providers participate in your plan.

For information about a specific plan’s arrangements with Montefiore Nyack Hospital, call 845-348-6639.

If you don’t have insurance, we’ll help you determine your eligibility for free or low-cost insurance and government assistance. For more information, call 845-348-2323.

Accepted Insurance Plans

Below is a list of insurance carriers that we work with. Please note that this list is subject to change and not all plans offered by a particular carrier may be accepted by the hospital.

1199 National Benefit Fund EmblemHealth-GHI Humana Medicare Advantage
Aetna US Healthcare EmblemHealth-HIP Magnacare/Brighton Health Solutions
Affinity Health Plan Empire BCBS Multiplan
Anthem Fidelis (Medicaid, Medicare) MVP Health Plan
Beech Street (Medichoice) First Health Network (formerly Community Care Network) Oscar
Blue Cross Blue Shield Blue Card Galaxy Principal (Aetna Signature Administrators)
Centivo Health Plan Great West Healthcare Private Healthcare Systems (PHCS)
Chesterfield Resources (Aetna Signature Administrators) Health Alliance Plan (CIGNA Strategic Alliance) Tufts Health Plan (CIGNA Strategic Alliance)
Cigna Healthfirst UMR – Aetna
ConnectiCare Health Partners (CIGNA Strategic Alliance) VNSNY Choice
CoreSource (Aetna Signature Administrators) Healthplus Amerigroup Wellcare
More Information